FAQ ABOUT US

ORDERS


WHERE CAN I FIND MY TRACKING NUMBER?

All tracking will be available once the item arrives in the destination country! Once the item arrives we will be able to update you with the tracking number.


WHEN WILL YOU SHIP MY ORDER?

Your order will ship out as soon as it’s processed by our warehouse. Our order processing times are:

5-14 Business Days Depending On Product Design and Item. Most of our items are made upon order to ensure the best quality for our customers!

Delivery times vary depending on your location and selected delivery method.


MY ORDER STATUS SAYS “DELIVERED” BUT I HAVE NOT RECEIVED IT.

Please contact us at info@xxvdope.com


THERE’S SOMETHING WRONG WITH MY ORDER.

Please email us or message us on Facebook for the quickest reply!

 

RETURNS & EXCHANGES


HOW DO I RETURN/EXCHANGE AN ITEM?

We want you to fall in love with your purchase and we strive to deliver the best quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for REFUND or EXCHANGE it for another style within 14 days of receiving your order.

All returned items must be in new and unused condition and still have their original packaging attached to them. 

* The customer is responsible for return postage costs.

* Shipping fees (if applicable) are non-refundable.

Please send us an email at info@xxvdope.com or through our "Contact Us" page to begin the refund/exchange process. 

To return or exchange an item please follow the steps below:

  1. Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
  2. Mail your return to:
    XXVDOPE STREETWEAR
    BLUMENTAL 35
    49124 , NIEDERSACHSEN GERMANY
  3. Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.

HOW LONG DOES IT TAKE FOR A RETURN/EXCHANGE TO BE COMPLETED?

We typically process returns/exchanges within 48 hours upon receiving your package.

 

INTERNATIONAL CUSTOMERS


WHY ISN’T THIS PRODUCT AVAILABLE TO SHIP TO MY COUNTRY?

Due to our licensing agreements, some of our licensed products are limited to select countries.


DO YOU SHIP INTERNATIONALLY?

We currently ship to over 50 countries! 


HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Shipping times vary depending on your country of residence and the shipping method you select.


WILL I NEED TO PAY DUTIES AND TAXES?

You may be required to pay duties and taxes depending on the laws of your country of residence.

SIZE GUIDE

Height (cm)

Weight (kg)

Pants / Jeans Size

Top Size

160-170

50-55

28

S / M

170-175

55-65

30

S / M

175-185

65-75

32

M / L

185-195

75-85

34

L / XL

195+

85-95

36

XL